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Refunds & Cancellation Policy

At Llak Jeans, we strive to provide our customers with the best shopping experience. If you are unsatisfied with your purchase, we offer a hassle-free refund policy. Please read this Refund Policy carefully to understand the conditions and procedures for requesting a refund.

Eligibility for Refunds

1.1 Timeframe: You may request a refund within 7 days from the date the product is successfully delivered to you. After the 7-day period, we will no longer accept refund requests.

1.2 Condition of the Product: To qualify for a refund, the product must be in its original condition, unworn, unwashed, and free from any damages or alterations. Additionally, the brand tags and labels must be attached to the product. We reserve the right to reject refund requests if the product does not meet these criteria.

Requesting a Refund

2.1 Contact Customer Support: To initiate a refund request, please contact our customer support team via llakjeans06@gmail.com or through the contact information provided on our website. Please provide the following details in your refund request:

  1. Order number
  2. Product name
  3. Reason for the refund

2.2 Picture Requirement: Before mailing the product for return or exchange, we require customers to share a clear picture of the product as proof of its condition. This helps us assess the eligibility for a refund.

2.3 Return Shipping: If your refund request is approved, we will provide you with detailed instructions on how to return the product. You will be responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product.

Refund Process

3.1 Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in Section 1. If the product passes the inspection, we will proceed with the refund process.

3.2 Refund Options: You may choose between the following refund options:

  1. Store Credit: We can issue a store credit for the refunded amount, which can be used towards future purchases on our website. The store credit will be valid for a specified period, as indicated at the time of issuance.

  1. Original Payment Method: If you prefer, we can issue the refund directly to your original payment method. Please note that it may take a few business days for the refund to be reflected in your account, depending on your financial institution’s processing time.

Non-Refundable Items

4.1 The following items are non-refundable:

  1. Sale or Clearance Items: Products purchased during a sale, clearance, or promotional period are considered final sales and cannot be refunded unless they are defective.

  1. Customized or Personalized Items: Products that have been customized or personalized according to your specifications cannot be refunded unless they are defective or do not match the provided customization details.

Exchanges

5.1 If you wish to exchange the product for a different size or colour, please contact our customer support team. Exchanges are subject to product availability. If the desired item is unavailable, we will proceed with a refund as outlined in this Refund Policy.

Contact Us

6.1 If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team via llakjeans06@gmail.com or through the contact information provided on our website.



Cancellation Policy

At Llak Jeans, we understand that circumstances may arise where you need to cancel your order. We have developed a cancellation policy to provide you with the necessary information and guidelines for cancelling your order. Please read this policy carefully to understand the conditions and procedures for cancelling an order.

Order Cancellation Eligibility

1.1 Timeframe: You may request to cancel your order within 24 hours of placing it. After the 24-hour period, we cannot guarantee that the cancellation request will be accommodated as your order may have already entered the processing or shipping stage.

1.2 Eligible Orders: Only orders that have not been processed or shipped are eligible for cancellation. Once your order has been shipped, it cannot be cancelled, and you will need to follow our return policy for returning the product(s).




Requesting Order Cancellation

2.1 Contact Customer Support: To initiate an order cancellation request, please contact our customer support team as soon as possible. You can reach us via llakjeans06@gmail.com or through the contact information provided on our website. Please provide the following details in your cancellation request:

  1. Order number
  2. Reason for cancellation

2.2 Cancellation Confirmation: Our customer support team will review your request and notify you of the cancellation status. If the cancellation request is approved, you will receive a confirmation email stating that your order has been successfully cancelled. Please retain this confirmation for your records.

Refunds for Cancelled Orders

3.1 Refund Process: If your order is successfully cancelled within the eligible timeframe and has not yet been processed or shipped, we will issue a full refund to your original payment method. The refund will be processed as soon as the cancellation request is confirmed.

3.2 Refund Timeframe: It may take a few business days for the refund to be reflected in your account, depending on your financial institution’s processing time. We appreciate your patience during this period.

Exceptions to Cancellation

4.1 Customized Orders: Orders that involve customization, such as personalized or made-to-order items, cannot be cancelled once the customization process has begun. Please carefully review your order details before confirming your purchase.

4.2 Sale or Clearance Items: Orders for products purchased during a sale, clearance, or promotional period are considered final sales and cannot be cancelled or refunded, unless they are defective.

Contact Us

5.1 If you have any questions or need further assistance regarding our cancellation policy, please contact our customer support team via llakjeans06@gmail.com or the contact information provided on our website.

Please note that this Refund & Cancellation Policy is subject to change without prior notice. The most recent version will be posted on our website, and any modifications will be effective immediately.

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